Benefit/Perks

Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Under the supervision of the Center Owner, the Center Manager is responsible for overseeing all day-to-day store operations and assisting customers with services and products. Also responsible for training, scheduling, and supervising Center staff. Must use independent decision-making skills to resolve customer complaints and recommend product and process improvements. Other duties as assigned.

WHAT YOU BRING TO THE TABLE:

Two years of supervisory experience preferred
Trains, schedules, and supervises all center staff
Evaluates staff performance and gives feedback and correction, as warranted
Screens and recommends potential new staff members to the franchise owner
Monitors expenses and daily receipts perform bookkeeping duties and make bank deposits
Performs administrative duties, including inventory and supply control, pricing, and stocking
Continually reviews processes and procedures to ensure the efficient center operation
Evaluates and recommend new products and services to the franchise owner
Consistently demonstrates superior service and time management skills to staff
May be responsible for hiring decisions and conducting performance evaluations
Previous customer service or sales experience in a retail environment required
Exceptional customer service skills
Ability to translate customer requirements into final products and services
Ability to handle customer complaints and problems in an independent and professional manner
Notary Public certification required* if all requirements are able to be met
Exceptional verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
Multitasking – must have the ability to simultaneously process multiple tasks
Associate’s degree in a business field; bachelor’s degree preferred. May substitute experience for education.
Knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
Ability to work flexible hours
Valid driver’s license required

WHAT WE EXPECT OF YOU:

Managerial Duties

Trains, schedules, and supervises all personnel
Resolves customer problems and complaints in a timely manner
Monitors and ensures compliance with established center systems
Reviews center policies and procedures and recommend improvements
Meets regularly with franchise owner to discuss company status, policy, and personnel decisions
Helps market center to potential customers, following franchisee’s guidelines
Helps develop and grow relationships with existing business accounts
Enrolls in national programs and campaigns and ensures the execution of these programs at the center level
Manages community outreach partnerships through interaction with community organizations
May be responsible for hiring staff and contract labor
May be responsible for conducting performance reviews/evaluations
Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with sales transactions and any issues or complaints arising from purchases or interactions with other Center staff members
Assists customers with their product and service need in person, by phone, or by email.
Ensures the center is consistent with established standards, including quality customer service
Processes customer sales through the point-of-sale system
Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and store staff
Manages the point of sale and accounting systems

PHYSICAL AND SAFETY REQUIREMENTS

Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in-person
Must demonstrate knowledge of emergency policies and procedures
May be required to operate a motor vehicle

Compensation: $15.00 per hour

At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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